Shipping Policy

Quirke ships kitchen cutting boards, chopping boards, flexible prep boards, serving boards, and related kitchen preparation products to customers in the United States. This policy explains shipping cost, order handling, delivery estimates, tracking, address responsibilities, package condition, and support steps for delayed or damaged shipments.

Shipping Cost and Checkout

Standard shipping is 0 USD for eligible United States orders placed through quirke.shop. Product prices, taxes where applicable, shipping cost, and the final order total are shown during checkout before payment is submitted. Checkout currency is USD.

Order Cut Off and Fulfillment Schedule

Order cut off: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00. Orders placed after the cut off are processed on the next processing day. Orders are fulfilled Monday-Saturday and shipped Monday-Saturday, excluding carrier holidays, severe weather, local delivery interruptions, and other carrier service disruptions outside normal control.

Handling and Delivery Time

Handling time is normally 1-3 business days after payment is confirmed. Standard transit time is generally 7-13 business days after shipment. The total estimated delivery time is 8-16 business days. Delivery timing can vary based on carrier workload, destination, building access, local route conditions, and address accuracy.

Tracking and Address Accuracy

Tracking information is provided when the carrier accepts the package. Customers should review the shipping address before placing an order, including recipient name, street, apartment or unit, city, state, ZIP code, and phone number. Cutting boards may ship in protective boxes, flat mailers, or padded packaging depending on size and material.

Package Condition

Boards are packed to help protect corners, edges, handles, grooves, and surfaces during shipping. If a package arrives crushed, opened, wet, or visibly damaged, keep the packaging and take clear photos before discarding it. Photos help support review of damaged shipment claims.

Delayed, Lost, or Damaged Shipments

If tracking has not updated, a package appears lost, or an item arrives damaged, contact care@quirke.shop with the order number, tracking number, delivery address, and photos if available. Our support team will review the shipment record and respond with the next available step based on carrier information and order status.

Support Hours

Quirke support is available Monday - Friday, 9:00 AM - 6:00 PM ET. Messages received outside support hours are reviewed on the next support day.